( If you have been issued an activation key by CSI, please install or update the Sentinel RMS License Manager and/or Sentinel RMS Utilities by running the CSI Installation Wizard on your server.)ĬSI licenses starting with SAP2000 v18, CSiBridge 2016, ETABS 2016, SAFE 2016 and later, require License Manager v8.6 (or later). Reinstall the HASP drivers that are used to manage and verify license information.Instructions below are for users who have been emailed a license file (manual license) by CSI. If the service does not start or if it is not in the list, do one of the following: Once the service is running, click Try Again to close the message box. Right-click the service and select Start or Restart from the context menu. Select the Sentinel LDK License Manager service in the list.

Open the Windows Control Panel > Administrative Tools > Services applet. To ensure that the Sentinel LDK License Manager service is running: You receive this error message because the service is stopped or is not running properly. The service is started automatically after TestComplete is installed and automatically starts every time the operating system loads. If the service is not running, TestComplete cannot check it and therefore cannot start, or, if the license has not been activated yet, it cannot complete the activation.

TestComplete uses the Sentinel LDK License Manager service to activate licenses and to manage and verify license information.

For information on the new ID-based license type, see SmartBear ID-based Licenses. This page is related to key-based licenses - a regular license type used in TestComplete 15.43.

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